Terms & Conditions


1.1 As a consumer, you may cancel your contract in relation to products purchased on our website, without any penalty, by contacting us by email: services@galenebags.com. You have fourteen (14) days from delivery of the products to submit your returns request.

1.2 If you decide to return your product(s) to Galène, Galène is responsible for all the direct costs related to the return of the product(s). The shipping expenses related to the return of products will be free of charge.

1.3 You shall return the products within 14 (fourteen) working days from the date you receive the return authorisation number from Galène.

1.4 You shall return the product(s) by packaging the relevant product(s)securely. You shall return the product(s) in the same condition in which you received them, and they shall be returned in their original packaging; moreover, the products shall not have been washed or damaged and the relevant identification tag shall still be attached to the products with the disposable seal. Please note that Galène will review the returned products via quality control. If the products are sent back in perfect condition, new and with all tags and labels attached, Galène will approve the return and reimburse the price originally paid. If the recipient of the product(s) indicated in the order form is different from the individual who made the payment for such product(s), the amount paid for returned items shall be refunded to the individual who made the payment.

1.5 On the contrary, if any of the labelling or tags are missing, do not comply with these General Terms and Conditions of Sale or if Galène has any reason to believe that the products have been altered or are an imitation of the products or were not purchased directly through our website, Galène will not accept the return and will return the products back to you.

1.6 Should Galène accept the return, we shall refund the price of the product(s). Galène will refund to the card/payment method you originally used to pay for the products, within fourteen (14) days from the date on which you give notice of your withdrawal, barring the possible occurrence of delays of a technical nature which are not attributable to Galène.





Welcome to our website (www.galenebags.com, the “website”). These General Terms and Conditions of Use (the “terms”) govern the access to and use of our website. Please read these terms carefully. By accessing and using our website as well as by purchasing the products on our website, you agree to be bound by these terms. If you do not agree to all or part of these terms, we invite you not to use our website. Our website is managed and maintained by Galène, a branch of MD PRODUCTION, with a registered office in Switzerland, Route de Genevrex 25, 1071 Chexbres, business register number, tax code and VAT number CHE-112.912.339. The provider of the hosting services is Infomaniak.

For any other legal information, go to the sections: General Terms and Conditions of Sale, Return Policy, Warranty Policy and Privacy Policy of our website. Galène may amend or simply update all or part of these General Terms and Conditions of Use. Any amendment or update of these shall be posted for our users on the homepage of our website as soon as such amendments or updates have been made and shall be binding as soon as you access our website after they are amended. If you do not agree to all or part of our website’s General Terms and Conditions of Use, please do not use it.

The access to and use of our website, including display of web pages, communication with the Galène, downloading product information and making purchases on our website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of our website and its contents. Galène shall not be considered liable for any use of our website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Galène’s liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.


  1. Privacy Policy

We recommend that you read the Privacy Policy which also applies in the event that users access our website and use the relevant services without making purchases. The Privacy Policy will help you understand how and for what purposes www.galenebags.com collects and uses your personal data.


  1. Intellectual Property Rights

All content included on our website, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colours, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Galène and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Galène as the case may be.

Galène shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Galène shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.

Any reproduction, publication, distribution, display, modification, creation of derivative work from, or exploitation in any way of, the Content expressly authorised in writing by Galène shall be carried out by you for lawful purposes only and in compliance with all applicable laws.


  1. Links to Other Websites

Our website may contain links to other websites which are in no way connected to our website or Galène. Galène does not control or monitor such third-party websites or their contents. Galène shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those websites. Please pay attention when you access these websites through the links provided on our website and carefully read their terms and conditions of use and their privacy policies. Our General Terms and Conditions of Use and Privacy Policy do not apply to our websites of third parties. Our website provides links to other websites exclusively to help its users in searching and surfing the Internet. When Galène provides links to other websites, Galène does not recommend that to its users access these websites and it does not provide any guarantees to their web content or to services and products supplied and sold by these websites to Internet users.

After you submit a submission (as defined below) on Instagram or Twitter, you will have the chance to have your photographs, video, etc. appear on the dedicated area of our website. Galène reserves the right, at its sole discretion, to edit any submission and to choose to include or not include such submission in our website. You acknowledge and agree that Galène has no control over and shall not be liable for any damages resulting from the use (including, without limitation, re-publication) or misuse by any third party of information voluntarily made public through any part of our website.

Any ideas, content of any kind (including, without limitation, text, software, photographs, videos, audio visual recordings, graphics, music, and sound), or other information you provide to us by using the #galenebags hashtag in a post on Instagram or Twitter tagging @Galenebags (collectively, “submissions”) will be treated as non-proprietary and non-confidential. By transmitting or posting any submission, you hereby grant us a nonexclusive, royalty-free, worldwide, perpetual, transferable, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission, as well as your name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information, in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your submission may not be returned and that we may use your submission and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

If you make a submission, you represent and warrant that you own or otherwise control the rights to your submission and any and all elements thereof; that you have the rights from any and all third parties appearing in such a submission to use such third parties’ names, images or likenesses and any other third party-owned elements as necessary in and as part of your submission; and that your submission will not infringe or violate the rights of any third parties, including, but not limited to, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You further represent and warrant that such a submission does not constitute or contain software viruses, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false email address, impersonate any person or entity, or otherwise mislead us as to the origin of any submission. You agree to indemnify us, Instagram, Twitter Inc., and any of our or their respective parents, affiliates, licensees, licensors, and each of their respective officers, directors, employees, successors, agents and assigns, for all claims arising from or in connection with (a) the use of any submission, including, without limitation, all claims arising out of or based upon copyright or trademark infringement, misappropriation, invasion of privacy, defamation, right of publicity and/or any blurring, alteration, editing, morphing, distortion, illusionary effect, faulty reproduction, fictionalization or use in any composite form of your or any other person’s or entity’s name, Instagram, Twitter, profile picture, image, likeness, comments, posts, statements or other information and/or the submission; or (b) any breach or alleged breach by you of any of these Terms or applicable laws. You acknowledge that Galène is not responsible for, and has no liability for, any use of all or any part of a submission by any third party.

When you make a submission using the #Galenebags in a post on Instagram, you acknowledge and agree that those submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by Galène without restriction. You represent and warrant that your provision of submissions complies with all applicable laws, rules and regulations, Instagram’s Terms of Use, Twitter’s Terms of Service and any third party agreements to which you are subject. You further irrevocably waive any “moral rights” or other rights with respect to attribution of authorship or integrity of materials regarding any submission.

  1. Disclaimers on Content

Galène has adopted measures to ensure that the content of our website is accurate and does not contain any incorrect or out-of-date information. However, Galène cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, Galène cannot guarantee that our website will operate continuously, without any interruptions and errors due to the internet connection.

  1. Governing Law

These General Terms and Conditions of Use are governed by Swiss law.





1.1 Galène guarantees the consumer that the products comply with the specifications and are free of material defects and workmanship errors for a period of twelve (12) months from the date of delivery.

1.2 This warranty applies only to products which are a) manufactured by or for Galène as identified by the “Galène” trademarks, trade name, or logo legally affixed to them and b) purchased by consumers from our website.

1.3 If a product has manufacturing defects or in any case of alleged lack of conformity of products, in order to benefit from his/her rights under this Warranty Policy, the customer must notify Customer Service by mail: services@galenebags.com  within a period of two months from the date on which he/she detected such lack of conformity. In any case, the proceedings intended to enforce the lack of conformity not fraudulently hidden by Galène shall in any event expiry after 12 (twelves) months from delivery of the product(s).

1.4 The product(s) should be returned to Galène within 15 (fifteen) working days following notification to Galène of the damaged or defective products.

1.5 Galène will examine all products returned as damaged or defective and in case of a lack of conformity, will replace the product, or, if this is not possible, refund the price paid.

1.6 Galène will refund the price and your costs of returning defective products using the same method originally used by yourself to pay for the purchase. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by Galène to the individual who made the payment.

1.7 In the event that Galène finds no fault with the returned products, you will be notified on the above, that the returned products cannot be accepted, and you may elect to have the products re-delivered to you. If you do not accept re-delivery, Galène reserves the right to retain the products and the purchase price.

1.8 This warranty does not apply (i) if the product has been subject to faulty and improper use, repair, alteration and/or modification in any way that is not covered in the documentation for the product; (ii) to damages caused by failure to follow the instructions covered in the documentation for the products or other specific instructions from Galène; (iii) if the product is damaged by misuse, abuse, negligence, accident, normal wear and tear and deterioration, improper environmental conditions or lack of responsible care, (iv) to damages due to any other cause not related to defective design, workmanship and/or materials.

1.9 This warranty is in addition to your legal rights in relation to products that are faulty or not as described.



These General Terms and Conditions of Sale (“T&Cs”) govern the offer and sale (together with the documents referred to below including the Privacy Policy and General Terms and Conditions of Use) of products marked with the “Galène” trademark (“products”) on our website www.galenebags.com (the “website”).

Please read these T&Cs carefully before ordering any products on our website. By ordering any of our products on our website, you agree to be bound by these T&Cs.

The Products purchased on our website are sold by Galène,a branch of MD PRODUCTION, with a registered office in Switzerland, Route de Genevrex 25, 1071 Chexbres, business register number, tax code and VAT number CHE-112.912.339. (“Galène ” or “we” or “us”).

For any other legal information, please go to the following sections of our website: Privacy Policy , Returns Policy and the Warranty Policy.



1.1 Galène offers its products for sale on our website, including its e-commerce business services, exclusively to its end users i.e. any natural person who is acting for purposes which are outside his/her trade, business or profession. If you are not a consumer, please do not buy any product(s) on our website. We reserve the right not to process orders received from users who are not consumers and any other order which does not comply with our business policy.

1.2 Galène only offers its products to consumers over the age of 18. If you are under 18 you are strictly prohibited from ordering products from our website. Galène reserves the right to cancel any orders from consumers we believe to be under the age of 18.

1.3 We do not sell second-hand products, flawed products or products of lower quality than the corresponding market standards. The main characteristics of products are shown on our website and on each product page. The products offered for sale on our website may not correspond exactly to the real products in terms of image, dimensions and colours depending on your Internet browser or monitor quality.

1.4 These T&Cs (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on our website between the users of our website and Galène.



2.1 To place an order you should select the products you wish to purchase on our website, select a size, then add the items to your shopping bag by clicking on “Add to Shopping Bag”. Once you are ready to check out, click on the shopping bag icon at the top right of the screen which will display all the products you have selected to purchase. It is your responsibility to check that the items in your shopping bag are the correct style, colour and size before proceeding. Once you are ready to proceed with your order, click on “Secure Checkout”. You will be asked to select your preferred payment method and delivery option as well as to enter personally identifiable information. After having read and accepted these T&Cs, click on the relevant acceptance button. You will be requested to log into your account (if you are already registered) or create one.

2.2 All orders are subject to acceptance and availability. Please be aware that products in your Shopping Bag are not reserved and can therefore be purchased by other users up until you complete the whole checkout process.

2.3 The order receipt email is a mere acknowledgement that we have received your order, but it does not confirm our acceptance of your offer to buy the products.

2.4 Your offer shall be deemed as accepted and the relevant contract of sale as effective from the moment Galène dispatches the product and you receive a confirmation email containing information about the acceptance of your offer, the dispatch time, essential characteristics of the purchased products, a detailed breakdown of the price paid for each product and delivery costs and details (“Order Status Update”).

2.5 If your order is dispatched in more than one package, you may receive separate email for each package and by means of each separate order we conclude a separate contract of sale for the product(s) specified in these emails.

2.6 You may access your order form by clicking on the section called “My Account”, “Check your Order Status”.

2.7 Galène reserves the right not to accept your order at its own discretion. In such a case, Galène will inform you by email of the cancellation of the order.

2.8 By submitting an order form, you unconditionally accept and undertake to comply with these T&Cs as well as further conditions contained on our website (including the Privacy Policy , Return Policy and the Warranty Policy).



3.1 All prices indicated on each product page include applicable taxes. Prices are subject to change. However, such changes will not impact the price or the description of the products for which you have already submitted an order.

3.2 Although we have taken all reasonable care that prices contained in our website are accurate at the time of publication, a small number of products in our website may be mispriced. Prices are confirmed when you receive your order receipt email outlining the different charges (including delivery).

3.3 You may pay for your order using the payment methods available on our website such as payments with credit/debit cards.

3.4 We take extra care to make our website secure. All credit/debit card transactions on our website are processed using Stripe, a secure online payment gateway that encrypts your card details in a secure host environment. We will securely store your credit/debit card details on the Demandware platform. These details will be fully encrypted and only used to process card transactions which you have initiated or to issue a refund in case of return or unavailability of the products or for reporting cases of fraud to the police.

3.5 Should your chosen payment method fail to process the order online, please ensure that all your details submitted are correct and retry the transaction. Should the problem persist, please contact your card issuer directly as Galène will be unable to assist you with these types of payment failures.

3.6 Payment will be “reserved” or “frozen” by your card issuer when you attempt to/make a purchase on our website. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order receipt email, will be charged to your chosen payment method only when the purchased products are actually shipped.

3.7 To ensure that your credit or debit card is not being used without your consent, Galène will validate your name, address details and other personal information supplied by you by placing the order through facilities offered by Stripe Corporation.

3.8 Galène reserves the right to implement any additional and/or other payment security systems from time to time.

3.9 Refunds, for whatever cause due, of any payment received by you will take place using the same method of payment you chose during the checkout procedure and cannot be amended after your order has been placed. Galène will not be responsible for any delays beyond its control including delays caused by the method of payment/refund or those incurred by the card issuer.



4.1 For specific shipping and delivery details, the information provided in the below section forms an integral part of the T&Cs and is hereby incorporated by reference.

4.2 The Order Status Update will contain information on the carrier and the associated tracking number(s) once your order is dispatched.

4.3 We will make every effort to deliver the products by the estimated delivery date indicated in your order form and during your checkout. However, such delivery date is not binding and Galène will not be liable for any delay in delivery.

4.4 All shipments will require a legible signature of the customer upon delivery.

4.5 In the event that we are unable to deliver the products to you within 30 days from the conclusion of the contract, you are entitled to terminate the contract and to request the full reimbursement of your order.

4.6 Upon delivery, it is the customers’ responsibility to ensure that the parcel that they are signing for is without damage, is not visible altered or wet. Any such defects should be reported on the delivery note (when you sign for the delivery).

4.7 Upon full and correct payment, delivery, and signature of the parcel, the products will become your property and you will become fully responsible for the products.



5.1 As a consumer, you may cancel your contract in relation to products purchased on our website, without any penalty, by contacting us by mail at services@galenebags.com. You have fourteen (14) days from delivery of the products to submit your returns request.

5.2 More details of your right of withdrawal, terms and conditions and explanations of how to exercise it are provided in the Confirmation and in the Returns Policy.



6.1 Galène guarantees the consumer that the products that we delivery from our website comply with the specifications and are free of material defects and workmanship errors for a period of twelve (12) months from the date of delivery.

6.2 Details of the statutory warranty on consumer goods, terms and conditions and explanations of how to exercise the relevant rights and returning the defective products are provided in the Warranty Policy.



7.1 Our Customer Service will be able to assist customers with requests for information, assistance on orders, shipping, refunds and returning products purchased on our website. They can be contacted at services@galenebags.com.



8.1 The products displayed on our website may not correspond exactly to the real items in terms of image, dimensions and colour depending on your Internet browser and/or your monitor quality.

8.2 Except for cases of gross negligence and fraud, in no event will Galène and/or its affiliate be liable to the buyer for lost profit or any damages of any nature arising from or related to these T&CS and/or in connection with third party claims raised against the purchaser of the product.

8.3 Although we have taken all reasonable care that the information contained within our website is accurate at the time of publication, no representation or promise (including liability towards third parties), expressed or implied, is made as to its accuracy or completeness or fitness for any purpose by us or our group companies.

8.4 The total amount of Galène’s liability in respect of the purchase of products under these T&Cs is limited to the amount paid by the buyer for the purchase of the products.

8.5 Liability based on statutory provisions protecting consumers shall remain unaffected.



9.1 You will find information on how we process your personal data and on the security systems of our website by clicking on Privacy Policy. We recommend that you read this carefully.



10.1 Galène may subcontract the performance of all or any of its obligations under these T&Cs at any time without the consent and may transfer these T&CS (including a transfer resulting from a merger, demerger, division, transfer of a business unit or part of a business unit or the entire business) and/or the purchase contract entered into by and between Galène and the buyer, completely or partially, to third parties (including affiliates of Galène), without the consent of the purchaser.

10.2 The buyer must not assign or subcontract any right or obligation under these T&Cs without the prior written consent of Galène.



11.1 In the event of strikes, difficulties or other events due to general or local extraordinary conditions which would influence the delivery of the products, Galène shall be authorised to postpone deliveries or to cancel them.

11.2 We will not be liable for any failure, any suspension or any termination of access to our website arising out of any event beyond our reasonable control.



12.1 Our contact details are:

Galène, branch of MD PRODUCTION SA, Route du genevrex 25 CH-1071, Suisse

VAT number : CHE-112.912.339

Email : services@galenebags.com



13.1 These T&Cs supersede and replace all prior general conditions of sale of our website.

13.2 These T&Cs and all the other policies of our website may be amended from time to time due to new laws and regulations or other reasons. The new T&Cs and policies shall be effective as of the date of publication on our website in relation to new orders placed after their publications.



14.1 If any provision of these T&Cs shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of these T&Cs which shall remain in full force and effect.



15.1 These T&Cs and the other policies of our website shall be governed by and interpreted in accordance with the laws of Switzerland. Disputes arising in connection with these terms shall be subject to the non-exclusive jurisdiction of the court of Geneva, without affecting the consumer’s right to start a claim before the courts of the place of residence.

These General Terms and Conditions of Sale are subject to updates and amendments from time to time. The version published on our website is the version currently in force. The purchase of the products is subject to the General Terms and Conditions of Sale which are placed on our website at the date of your submission of the order form.

The effective date of these General Terms and Conditions of sale is July 1, 2019.







1.1 This privacy policy (“Privacy Policy”) is applicable to our website www.galenbags.com (the “website”) and refers to the processing of personal data during both our website navigation by users who only consult our website and the interaction with the services and features offered through our website (including the online store) by users who freely provide their information by filling in specific forms and/or via email in order to access reserved sections within our website or receive newsletter and/or commercial and promotional information. If the user is purchasing as a guest customer, we will not process his data for profiling purposes.

1.2 The Privacy Policy specifies the identity of the data controller that controls and manages the personal data collected and processed through our website, and indicates which personal information is to be collected, the purposes and ways of processing and communicating to third parties the user’s personal data, the security measures adopted in order to protect said data and the ways in which the user may check the data processing regarding his/her person and exercise his/her rights.

1.3 By using our website the user consents to our collection, use, disclosure, retention, storage and transfer of his/her personal information as described in this Privacy Policy, in the General Terms and Conditions of Sale and General Terms and Conditions of Use. We may amend this Privacy Policy and the new terms shall be effective as of the date of publication on our website.

1.4 This information is provided solely for our website and does not extend to other websites which the user may be able to consult via a link and/or activity offered by third parties.



2.1 The data controller of our website is Galène, a branch of MD PRODUCTION SA (“Galène”, “we”, or “us”), with a registered office at Route du Genevrex 25, 1071 – Chexbres (Switzerland).

2.2 As indicated in the General Terms and Conditions of Sale, the online store of our website is managed by the company Galène, a branch of MD PRODUCTION, with a registered office at Route du Genevrex 25 1071 – Chexbres (Switzerland). Galène deals with managing sales and transactions carried out through our website, such as processing orders, sale and delivery of products, processing returns and warranties and other activities necessary for the sale of products through our website. For the managing and the implementation of activities required for the sale of products through our website, Galène processes users’ data (including name and surname, address and user credit card details).



3.1 A user can browse our website without telling us who he/she is or revealing any personal information about himself/herself. If the user chooses to provide us with personal information for the use of our services and features offered through our website, he/she is no longer anonymous to us.

3.2 We collect the following types of personal information (collectively “data”) in order to provide you with the use of and access to our website and/or the relevant e-commerce services and to help us to personalize and to improve your experience on our website:

(a) Information we collect automatically: the computer systems and processing programs required to run our website log, during their normal operation, certain data whose acquisition is automatic and inevitable (whenever Internet protocols are used) and which, for their own nature, may allow the identification of the users if they are processed and associated with other data owned by third parties, including, but not limited to, device ID or unique identifier, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from our website, referral URL, IP address, and standard web log information, anonymous information collected through our use cookies and web beacons (collectively, “surfing data”). Galène collects surfing data exclusively for statistical purposes and in anonymous form in relation to the access of our website and for purposes of monitoring the correct functioning of our website and of enhancing our website functioning and content.

(b) data provided voluntarily by users: personal information provided voluntarily by users via email, user interaction with our website’s features, requests for services offered by our website, completion of specific forms to access reserved sections of our website and to be provided with e-commerce service offered through our website, including name, gender, email address, phone number, physical contact information, (depending on the service used) sometimes financial information, such as credit card and/or or bank account numbers, postage, billing and other information user provides to purchase products through our website, as well as, additional personal information we may ask you to provide our services.



4.1 Our website uses automatic systems of data collection such as cookies. A cookie is a device transmitted to the hard disk of an Internet user: it does not contain intelligible information but it allows linking between an Internet user and his/her personal data (such as, by way of example, the user’s IP address and other information about the user’s experience on our website and his/her preferences expressed while choosing services and purchasing products offered by our website. Cookies are disseminated by servers and no one may gain access to information contained therein. This information and data are gathered directly and automatically by our website and is processed in a collective and anonymous way.

4.2 The acceptance of the automatic data collection procedure and the use of cookies are necessary for using our website and its services. In the case that a user begins the process of deleting cookies, Galène cannot ensure that all web pages of our website will be displayed or that certain services will be supplied. You can review our Cookie Policy for more information.



5.1 The submission of data by the user is necessary to subscribe to our website and to access the services and features offered by our website and in the reserved areas, including the online store and the relevant e-commerce services. Failure to provide data will prevent the user from accessing and using said services and features.

5.2 The submission of data for marketing purposes is always voluntary and optional. Any non-submission of Data for such activities will have no consequence on the user’s possibility to use the services and features offered by our website.



6.1 Data shall be processed manually or with the aid of electronic tools for the following purposes:

(a) operations management of website navigation and relevant access data;

(b) data security and website security management;

(c) to provide e-commerce services offered through our website;

(d) to provide other services requested by users as described when we collect the information;

(e) to prevent, detect, and investigate, fraud, security breaches, potentially prohibited or illegal activities, and enforce our General Terms and Conditions of Sale and General Terms and Conditions of Use;

(f) for market research and statistical processing;

(g) to contact users for other purposes authorized by the applicable law.

6.2 Furthermore, with the user’s consent that is free and optional, Galène may also process data for purposes of defining individual or group profiles (user profiling) and for marketing purposes, notably to send to the user, through newsletters, emails or text messages, information and updates on Galène products or initiatives, offers, exclusive sales, promotional campaigns and on the events, shows and similar events organized by Galène or to which Galène takes part to, including invitation to such event. The user always has the possibility to object to the processing of his/her Data for marketing purposes and/or the delivery of promotional information through email.

6.3 We do not sell users’ data to third parties for their marketing purposes without the users’ explicit consent. We may combine users’ data with information we collect from other sources and use it to improve and personalise our advertising and marketing to users.



7.1 Data collected will be stored and processed via an electronic system located in Galène and elsewhere in the world.

7.2 We protect users’ data using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres, and information access authorization controls.

7.3 We take steps to ensure that the users’ data we collect is accurate and up to date, and we provide users with the opportunity to update their information as specified in this Privacy Policy.



8.1 Data will be accessible within the Galène organisation by the internal and external personnel.

8.2 We may also share users’ data with:

(a) professionals, independent consultants, credit bureaus, banks and financial institutions, third party companies to which Galène may revert to in relation to performance of technical and organizational services as well as service providers under contract who help with our business operations (such as, but not limited to, website operations, payment services, shipments, fraud investigations, bill collection, affiliate and rewards programs);

(b) other third parties to whom users explicitly ask us to send their information (or about whom users are otherwise explicitly notified and consent to when using a specific service);

(c) law enforcement or regulatory agencies, or authorized third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity through our website that may expose us and/or the user to legal liability;

(d) other business entities, should we plan to merge with or be acquired by that business entity. Should such a combination occur, we will require that the new combined entity follow this Privacy Policy with respect to users’ data.

8.3 The aforementioned subjects that receive user’s data will process them as data controllers or co-data controllers, data processors and/or persons in charge of processing data as the case may be, for the same purposes above specified and according to applicable data law protection. The list of data processors and the subjects to which data may be communicated will remain at user disposal upon request at Galène.

8.4 If users’ data will be used or disclosed for any purposes not set out in this notice, they shall receive prior notification.


9.1 The user is entitled to obtain, at any time, a copy of their information and to have any inaccuracies corrected. Where appropriate, the user may have their personal information erased, rectified, amended or completed. Please write to us at Galène, a branch of MD PRODUCTION, Route du Genevrex 25 1071 – Chexbres (Switzerland) or send an email to services@galenebags.com.

9.2 The user may revoke, at any time, consent to the delivery of commercial and promotional material via email by clicking the “unsubscribe” link in every commercial communication sent by Galène.





Our website www.galenebags.com (the “website”) uses automatic systems of data collection such as cookies. A cookie is a small piece of data that is used to store information on your computer’s browser or program data subfolders when you visit a website, such our website.

This page is designed to help you understand more about these technologies and our use of them on our website.

Cookies are widely used on our website in order to make it work, or work more efficiently, as well as to provide information to us. Cookies can be disabled or removed by tools that are available in most commercial browsers. The preferences for each browser you use will need to be set separately and different browsers offer different functionality and options.

Our website uses various types of cookies and similar technologies, each of which has a different function as set out in the table below:

Technical or browsing cookies: These cookies enable our website to function correctly and allow you to view it in your language and for your market from the first time you access it. They will recognise your country so that on any subsequent visits, you are directed straight to our website. They also allow you to create an account, log in and manage your orders. If you are a registered user, these cookies mean you will be recognised as such when you access the services offered to our registered users. These cookies will recognise if you make a purchase from our website through an affiliated or partner site so that we can fulfil any obligations we may have to those partner sites. These cookies are necessary for our website to function.

Functional cookies: These cookies enable our website to recognise you, following an explicit request from you (for example, if you click on “remember me”), so that you don’t have to type in your login details every time you access our website.

If you have added items to your basket and closed the session without completing your purchase, but have not removed the items from your basket, these cookies enable you to carry on shopping with the same basket the next time you visit our website, within a reasonable period of time.

These cookies are not essential for our website to function, but they improve our website and the browsing experience.

Analytical cookies: These cookies are used for example by Google Analytics in order to carry out statistical analyses of how users use our website through their computers or via mobile applications, such as how many pages a user has visited, or the number of mouse clicks made on a page while using our website. In such events, Galène processes the results of these analyses in an anonymous way and for statistical purposes only, provided that the service supplier uses the cookies in connection with the browser installed on your computer or other device used to browse our website.

Third-party cookie of marketing/retargeting: These are cookies used by third-party companies that we trust to show you ad banners on other websites affiliated to us featuring the latest website products you have viewed when browsing. While you are browsing our website, these cookies are also used to show you banners featuring products that maybe of interest you or similar to products you have previously viewed based on your browsing history. The usage of these cookies does not usually imply the processing of personal data, but it may create a connection with your computer or other device by tracking the information stored in it: these cookies are then connected to the browser installed on your computer or other device used during the navigation on our website.

How can the user disable cookies?

According to the new rules and regulations, you need to voluntarily accept the cookies the first time to access the site. We wish to make you aware, however, disabling technical/browsing cookies or functional cookies may prevent our website from functioning correctly and/or may not allow you to fully and effectively take advantage of the services we offer.

To find out more about cookies, including how to manage and disable third-party or marketing/retargeting cookies, visit www.youronlinechoices.com.

In order to disable analytical cookies and to opt out of being tracked by Google Analytics across all websites, you can download the Google Analytics Opt Out Browser Add-on: tools.google.com/dlpage/gaoptout.